Shipping policy

Here's your Cozy Collar shipping policy:

SHIPPING POLICY

Last updated: July 2025

Where We Ship

We currently ship to all major cities and towns across South Africa including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, East London and surrounding areas.

Shipping Rates

Order Value Shipping Cost
Under R399 R100 flat rate
R399 and above FREE shipping

Delivery Timeframes

Once your order is placed and payment is confirmed, please allow:

  • Processing time: 1 to 3 business days for your order to be packed and dispatched
  • Delivery time: 7 to 14 business days from dispatch to your door
  • Total estimated time: 8 to 17 business days from order date

Please note that delivery times may vary depending on your location and courier availability. Remote and rural areas may experience slightly longer delivery times.

Order Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. You can use this tracking number to monitor your delivery status at any time.

If you have not received a tracking number within 3 business days of placing your order please contact us at hello.cozycollar@gmail.com and we will assist you immediately.

What Happens After I Order

  1. You place your order and receive an order confirmation email
  2. We process and pack your order within 1 to 3 business days
  3. Your order is dispatched and you receive a tracking number via email
  4. Your order is delivered to your door within 7 to 14 business days

Delays and Unforeseen Circumstances

While we do everything possible to ensure timely delivery, Cozy Collar cannot be held responsible for delays caused by customs, courier services, public holidays, load shedding disruptions or other circumstances beyond our control. If your order is significantly delayed we will contact you and work to resolve the situation as quickly as possible.

Wrong Address

Please ensure your delivery address is correct at checkout. Cozy Collar cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you realise you have entered the wrong address please contact us immediately at hello.cozycollar@gmail.com. We will do our best to correct it before dispatch but cannot guarantee changes once the order has been shipped.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the estimated delivery window please contact us at hello.cozycollar@gmail.com with your order number and we will investigate and resolve the issue promptly.

Contact Us

For any shipping related queries please reach out to us:

📧 hello.cozycollar@gmail.com 🕒 We respond within 24 hours Monday to Friday